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<p><span style="font-family: Inter;">You or the recipient of the gift are always welcome to make a return. Just keep the packing slip and the package label for that person. Please note that we can only refund the money to the card used for the purchase.</span></p>

You or the recipient of the gift are always welcome to make a return. Just keep the packing slip and the package label for that person. Please note that we can only refund the money to the card used for the purchase.

I want to purchase an item as a gift – what should I do if the recipient wants to return it?

Returns

How is the sizing of the products?

What sizes are the products available in?

Where can I find information about a product?

Products

Can I change my order?

I haven't received my order confirmation. What should I do?

I have entered the wrong address. What should I do?

When will my money be withdrawn from my bank account?

Which payment options do I have?

Order and payment

What delivery possibilities do I have?

Can I pick up my items directly from your warehouse?

Is it possible to track my order?

How long does it take to recieve my delivery?

Where can delivery be made?

What happens if I don't pick up my package from the parcel shop?

If I've chosen home delivery and I'm not home when my order arrives, what happens?

Shipping

I want to make an exchange to another item - is that possible?

My item is defect. How do I complain?

I am not happy with my item. What do I do?

How long do I have the right to withdrawal?

How do I return my item?

I already returned my item, when will I get my refund?

Why did I not receive my discount code?

Can my discount code be used on all items?

Where can I redeem my discount code?

Where can I redeem a gift card?

Discount codes and gift cards

I want to purchase an item as a gift – what should I do if the recipient wants to return it?Updated 7 months ago