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REDGREEN

If you have received an item that is defected, you should contact our customer service team and send us an email with pictures of the claim. Send the e-mail to our customer email <a href="mailto:info@redgreengroup.com">info@redgreengroup.com</a>.Your claim must be made within a reasonable period of time once the defect has been detected.

If you have received an item that is defected, you should contact our customer service team and send us an email with pictures of the claim. Send the e-mail to our customer email info@redgreengroup.com. Your claim must be made within a reasonable per

My item is defect. How do I complain?

Returns

How is the sizing of the products?

What sizes are the products available in?

Where can I find information about a product?

Products

Can I change my order?

I haven't received my order confirmation. What should I do?

I have entered the wrong address. What should I do?

When will my money be withdrawn from my bank account?

Which payment options do I have?

Order and payment

What delivery possibilities do I have?

Can I pick up my items directly from your warehouse?

Is it possible to track my order?

How long does it take to recieve my delivery?

Where can delivery be made?

What happens if I don't pick up my package from the parcel shop?

If I've chosen home delivery and I'm not home when my order arrives, what happens?

Shipping

I want to make an exchange to another item - is that possible?

I am not happy with my item. What do I do?

How long do I have the right to withdrawal?

How do I return my item?

I want to purchase an item as a gift – what should I do if the recipient wants to return it?

My item is defect. How do I complain?Updated a year ago