Below are some common questions about returns
Unfortunately, it is not possible to exchange an item. Instead, you can return your order, and we can refund your purchase so that you can place a new order. Items purchased on sale or with a discount code can only be reordered with the same offer if
If you have received an item that is defected, you should contact our customer service team and send us an email with pictures of the claim. Send the e-mail to our customer email [email protected]. Your claim must be made within a reasonable per
When you receive your package, a return form has been nclosed. This note states the reasons why you are returning the item. Here you must choose the reason why you are returning the item. Be aware that we do not offer free return when shipping overse
As a customer, you have a 180-day right of withdrawal when you shop with us. The 180 days apply from the day you receive your package. The deadline means that you have 180 days from receipt to let us know that you will regret your urchase. You can se
In your package you will find a return form which we prefer you use. We recommend you send back the package in the originally packaging that you received your item in. Drop of your package at the nearest postal service. Be aware that we do not offer
You or the recipient of the gift are always welcome to make a return. Just keep the packing slip and the package label for that person. Please note that we can only refund the money to the card used for the purchase.
It can take up to 5 working days before we have registered your return package. We will send you an email as soon as we have registered your package in our warehouse. Depending on which payment option you have used for your purchase, your money will